Terms And Conditions

  1. Prices include 20% VAT.
  2. We reserve the right to refuse to sell any goods.
  3. There are no minimum order values. UK Orders over £25 are free delivery  Prices apply to UK Mainland addresses only.
  4. Delivery is via Royal Mail. Orders placed before 1pm (Mon-Friday) will likely be despatched the same or next working day. The delivery times are based on Royal Mail’s practises and are not guaranteed, despatch times can take longer due to busier times or very large orders. If you need your order urgently please contact us so we can make sure your order arrives in the time needed.
  5. Only orders before 1pm can take the next day delivery payment option. 
  6. While every care is taken to keep your details secure throughout the transaction process, we cannot be held responsible for any loss you may suffer as a result of an unauthorised third party accessing your details while you place an order.
  7. Under no circumstances can we be held liable or accountable for failed deliveries due to inaccurate address details provided to us by a customer. It is the customer’s responsibility to check details thoroughly, both at time of order and in the Order Confirmation and Despatch Confirmation emails received.
  8. We can offer a refund or exchange an item returned within 14 days of delivery. Please keep evidence (receipt) of this return for your own protection. Unless an item is faulty the cost of returning the goods are the customer’s responsibility. In order for us to issue a full refund, goods must be returned unused, undamaged and in original packaging. If an item is returned used or damaged, we will return the item without a refund or exchange. 
  9. In the event that a package is sent to you and taken to your local Post Office, it is your responsibility to collect the item before it is returned to us by Royal Mail or by courier. Orders returned to us as uncollected may be re-sent, but you will be responsible for the additional postage fees incurred. If in the circumstances, you would prefer to receive a refund, we will happily refund you, minus the postage fees incurred in the first delivery attempt.
  10. In the event that you place multiple orders to the same address, you remain eligible for any postage charges incurred on orders and we reserve the right to combine packages where appropriate.
  11.  In the event that you fail to collect a parcel or provide an incorrect delivery address, you may be eligible for any costs incurred in the parcel being returned to us. This charge will be deducted from any refund given on the original product purchase.
  12.  All cancellations should be undertaken in accordance with and subject to our Returns Policy
  13. We reserve the right to refuse refunds where it is deemed either by ourselves or by the product manufacturer that product misuse has occurred.
  14. Items claimed as faulty may be returned to us for testing, and in the event that no manufacturing defect is present, these items will be returned to you at your cost.
  15.  You have up to 30 days after dispatch of your order to inform us of any items not received. After this time it is more difficult for us to trace packages and so we cannot be held responsible for any missing packages.
  16. All products are subject to availability
  17. We reserve the right to change any product price before you place an order
  18. All items remain the property of Ecoology until payment has been made in full.
  19. We reserve the right to cancel orders where incorrect pricing has been listed.
  20. We reserve the right to alter these Terms and Conditions at any time
  21. These Terms and Conditions do not affect your statutory rights.